Frequently Asked Questions
Everything you need to know about your Tony Bianco experience.
What is your return policy for online orders?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original, unworn condition and include all original packaging to be eligible for a refund or exchange.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas. Please allow additional time for regional locations.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location but generally take between 5-10 business days via our premium courier partners.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for flexible interest-free installments.
How do I care for my leather boots and heels?
To maintain the quality of your leather footwear, we recommend using a high-quality leather protector spray before your first wear and cleaning regularly with a damp cloth and specialized leather conditioner.